Terms and Conditions

All pieces are individually made by myself and I only sell pots that I consider beautiful and would have in my own home. I try to take images which describe each piece well and give a fair representation of colour and the form. The reduction gas firing process is one that pulls out the iron in the clay and reacts with the glazes and adds variance in colour and texture, thus each piece is individual.

Orders

We aim to dispatch all retail orders within 2-5 working days. See delivery information.

Pre- ordering

For selected products we accept pre-orders for items that are in production and will be available soon. Numbers will be allocated on a first-come-first-served basis. You will be notified and your order will be shipped as soon as the product becomes available and pre-orders will be the first to receive their purchase.

Payment

Payment for orders is via Bank Transfer or PayPal.

Delivery

Standard delivery on pots within the UK is £5 per order. We use Royal Mail Second Class or a similar service dependant on the size and weight of the box. If you are ordering a larger quantity then delivery will be arranged via courier.

Express delivery per order is £8. We use Royal Mail First Class or similar service that offers a 24 hour delivery service.

For special periods such as the run-up to Christmas, we may offer a limited ‘Next Day’ or ‘Express’ service at our discretion.

Returns

If you are not happy with your purchase please contact us and let us know within 7 days that you would like a refund. To return for a refund or to exchange please pack it in the same way it has arrived with you to ensure its safe journey back to us. All returns must be sent Recorded Delivery at your cost.

We cannot cover the cost of returning unwanted products to us unless they are faulty. Unfortunately we cannot offer refunds or exchanges for items that have been used or damaged.